John J. Flanagan,
Executive Vice President, Sales & Service

Founder & President, New England Benefits Group, Inc., established in 1994, specialized in providing benefit consulting to small and medium sized companies in the greater Worcester County.

In the last 12 years, John has distinguished NEBG by diligently evaluating all benefit plans with an in-depth cost/benefit analysis to help navigate the best course of action for each company and their employee's individual needs. His innovative solutions and proven strategies have enabled his clients to significantly reduce cost while offering employees one-on-one financial advice and personalized benefit communications

During this time, he has earned the reputation as a knowledgeable, reliable and trustworthy consultant. He has the designated status of Preferred Broker with the health insurance carriers and has been appointed a seat on several Broker Advisory Councils of insurance carriers and third party administrators.

Along with his Broker credentials, John has a Bachelors Degree from the University of New Hampshire where he focused on Business. He brings to Borislow Insurance his passion and commitment to his client’s best interest. His principled ethic will be utilized to further our personal relationships with our loyal and prominent clientele. As Executive Vice President, Sales & Services, his responsibilities will be to partner with Jennifer and Mark on client relationship building, continuous implementation of the company’s strategic business plan, and providing project leadership to the staff on all initiatives. John@borislow.com

Jeffrey J. Venuti
Executive Client Consultant

"Borislow Insurance won me over with their people and their commitment to their clients. Jennifer and Mark are highly respected professionals and a tremendous asset in the employee benefits brokerage and consulting community. ”

Susan Boisvert, RHU
Team Leader, Client Consulting

"We're here to accommodate our clients. We are always looking for ways to make their lives easier."

As the Team Leader of Client Consulting, Susan's goal is seeing that Borislow clients receive the guidance and ongoing support they need for their benefits programs. This includes counseling them on plan design, overseeing the annual bid process and assuring that all the details are followed up.

Susan came to Borislow Insurance from Blue Cross/Blue Shield of Massachusetts, where she held a variety of positions over seventeen years. Her inside knowledge of health insurance makes Susan a valued resource to her clients and colleagues alike. She knows what is required to resolve claims issues, and she continually helps Borislow clients with additional programs they may decide to offer to enhance their benefits, such as vision care and short- or long-term disability insurance.

Susan has earned her Registered Health Underwriter (RHU) designation, which indicates a high degree of proficiency in the health benefits field. She has special expertise in managing large group accounts, negotiating with vendors and developing strategic benefit planning. Susan@borislow.com

Debbie Mitchell, RHU
Senior Client Consultant

"I knew of the agency prior to coming to work here, which is why I'm proud to be part of the Borislow team."

Debbie’s role in the Employee Benefits Department has her managing some of Borislow Insurance's larger clients, primarily focusing on the larger corporations. She efficiently serves as a liaison between administrators and insurance carriers. Her role includes conducting research, implementing benefit products and providing outstanding service to new and existing Borislow clients. Debbie’s focus on the intimate particulars with the plan design and renewal process leaves the clients with complete confidence that every detail has been thoroughly covered.

Before joining Borislow Insurance ten years ago, Debbie had worked for thirteen years at Delta Dental Plan of Massachusetts, a national dental provider network, where she held positions in sales and customer service. Her prior interaction with Borislow Insurance staff convinced her to join the agency’s Employee Benefits Department.

Debbie has earned her Registered Health Underwriters (RHU) designation, which indicates a high degree of proficiency in the health benefits field. She has special expertise in managing large group accounts, negotiating with vendors and developing strategic benefit planning.

Debbie has earned her Massachusetts Accident and Health license. She continues to expand her industry knowledge by taking continuing education courses. Debbie@borislow.com

Marcy Halloran
Manager, Mid-Market Client Consulting

"In my previous position I’d heard nothing but wonderful things from vendors and clients about Borislow Insurance and it’s staff, this is why I am excited to be part of the team."

Marcy serves a client consultant in the Employee Benefits Department. She helps assess their benefit needs and take advantage of the various insurance programs that allow a degree of customization, as well as cost-savings for employer and employee alike.

Marcy joined Borislow Insurance in May 2003. Prior to joining, Marcy spent over three years with another insurance agency, where she was responsible for all new business submissions, retention and administrative functions for life and group benefits clients.

Marcy has earned her Massachusetts Life/Accident & Health license. She continues to expand her industry knowledge by taking continuing education courses.

To communicate with Marcy Halloran regarding life insurance, annuities, long-term care insurance or securities, please contact Marcy at mhalloran@jhnetwork.com. For all other matters, contact Marcy at marcy@borislow.com

Michelle Simoneau
Client Consultant

“Borislow Insurance has a commitment to their employees and clients that is exemplified in their philosophy and day-to-day operations. I am proud to say I am part of the Borislow Insurance Team.”

Michelle serves as a client consultant in the Employee Benefits Department. She assist our clients in assessing their benefit needs and takes advantage of the various insurance programs that are best for our clients, as well as cost-savings, not only for the employer but the employee as well.
 
Michelle joined Borislow Insurance in October 2008. Prior to joining, Michelle spent seven years at CIGNA HealthCare and Benefit Strategies in various capacities. Throughout her career, she has been responsible for client administration, new business, renewals and retention. Her experience allows her the ability to demonstrate industry knowledge and continue to be disciplined and focused to service our clients.
 
Michelle has earned her BS in Human Resources Management from AIU and has earned her license in Life/Accident & Health michelles@borislow.com.

Karen Kelly
Health Information Consultant

“It’s a privilege to be a part of a team with the depth of knowledge and industry experience as the Borislow staff. A key advantage is that we take a holistic, consultative approach to meet our clients’ diverse needs”

As Health Information Consultant, Karen's role is to assist our Group Team Consultants in analyzing client specific health data. Her goal is to help our clients better understand the health issues their employees are facing and provide guidance on steps they can take to help their employees manage their conditions and ultimately reduce health care costs.

Karen, a registered nurse, brings extensive clinical and business background to our Group Team. Prior to coming to Borislow, she worked 8 years at Anthem Blue Cross Blue Shield in the Health Care Management Division, most recently as a clinical consultant to the sales team in support of account acquisition and retention efforts. She brings to Borislow comprehensive knowledge in Disease Management, Case Management and Worksite Wellness.

The expertise that Karen brings to Borislow Insurance will be very instrumental to the Client Consultants, especially with their larger clients. She brings a unique background to Borislow Insurance which will be beneficial to serving our clients well in her new capacity. karen@borislow.com

Melanie Dion
Worksite Wellness Coordinator

“I am very proud to be a part of an organization who takes the time to provide personalized service to every client as well as creating a positive culture for their employees.”

Melanie has recently joined Borislow Insurance as the Worksite Wellness Coordinator.  In this role she will be assisting the Health Information Consultant with the daily operational duties of the quickly developing Wellness Department.  Before joining the Borislow team, Melanie worked as a Key Accounts Manager for the financial services firm, Stephens & Michaels Associates, for 5 years. She currently attends Rivier College where she is finishing her B.S. in Business Administration.  Melanie@borislow.com

William E. Bennett IV
Technology Administrator

"The entire Borislow team continuously goes that extra step to ensure our clients receive only the best. I am proud to be a part of an organization that prides itself on excellent customer service while maintaining the utmost integrity."

William serves as a Technology Administrator for the Group Team and is responsible for providing service related to the sale of new business, generating annual renewals and performing other consultative and administrative work in collaboration with the Client Consultants.

In his role at Borislow Insurance, William supports and contributes to the preparation of annual renewal analysis, new business proposals, the RFP process, and all client presentations. He is very instrumental in the implementation of new clients, both internal and external.

William joined Borislow in 2006 following graduation from Westfield State College, where he received his bachelor’s degree in Psychology. william@borislow.com

Stacy Caron
Benefits Analyst

"At Borislow, everyone works together to make sure clients are getting the best service and products that they not only require, but deserve. I am very proud to be part of a team atmosphere where the customer comes first."

As a Benefits Analyst, Stacy assists our Group Team and Health Information Consultant by analyzing client demographics, health costs and health care utilization data. Her goal is to identify trends for our clients and the related cost drivers that may impact the future price of benefits.    This information is also used to identify possible future interventions and benefit design changes with the ultimate goal of reducing health care costs.  

Before she joined the Borislow team, Stacy worked in the Insurance industry for over 5 years. She brought to the Borislow Insurance her extensive life insurance expertise along with individual disability and long-term care knowledge. She has a Bachelors in Mathematics and has passed her Massachusetts Producer Life Insurance License exam. Stacy@borislow.com

Brooke Lucas
Senior Account Coordinator

"I am proud to be a part of such a highly respected organization of insurance professionals."

Brooke has recently joined Borislow Insurance in a newly created Sr. Account Coordinator position. In her role Brooke supports the Client Consultants in all phases of the renewal, marketing and implementation processes. Brooke is also responsible for assisting clients with the day-to-day administration of their health and welfare benefit programs.

Prior to joining the Borislow team, Brooke worked as an Account Specialist for The Standard Insurance in Seattle, WA and prior to that she worked as an Account Manager for Parker, Smith & Feek, Inc. in Bellevue, WA.

Brooke’s experience working for both Carrier and Broker provides her with the industry knowledge and skill-set needed to deliver superior customer service to clients and colleagues. Brooke@borislow.com

Amy LaPointe
Client Service Representative

"I am excited to be working for such a busy and professional office such as Borislow Insurance."

Amy joined Borislow in a newly created position as a Customer Service Administrator. In her role Amy will work along side our Client Consultants to support our Clients with answers to any ongoing questions they may have about their Health Benefits plans or Value Added Services. The creation of this role is one more step in our commitment to servicing our customers with a personal touch.  

Before joining Borislow Insurance, Amy worked at Fidelity Investments as a Health and Welfare Representative. She supported many large clients with customer service calls regarding their health benefits. She also has customer service experience in prior roles with Toshiba Business Solutions, Forsythe Appraisals and Second Federal Mortgage. alapointe@borislow.com